Are you having trouble paying your electric bill? If you are not able to pay your electric bill by the due date on the bill, Lane-Scott Electric will discuss payment arrangements with you. We try to assist members the best we can, but certain conditions apply.
- Payment arrangements must be made BEFORE the scheduled disconnect date.
- Members are granted three payment arrangements within a 12 month period.
- If at any time the payment arrangement condition set by the billing department is broken, you will be disconnected.
- If a payment arrangement is defaulted and disconnection occurs, the past and current amounts must be paid in full and the standard $50 disconnect fee will need to be paid before the account is reconnected.
- If a member defaults on a payment arrangement, no further payment arrangements will be made.
Payment arrangements can be made by calling our Billing Department at 620-397-5327 or (800) 407-2217 ONLY. You can not set up payment arrangements yourself by scheduling payments past the due date on the Smart Hub portal.
Please be mindful Lane-Scott Electric is very strict on implementing payment arrangement policies, and we encourage members to make every effort to comply with the guidelines to avoid broken payment arrangements.
Electric bills unlike other utilities are billed for the electricity you have already used. Lane-Scott Electric's bills are generated on the first of the month for the electricity used from the 25th to the 25th of the prior month. For example, the bill generated and mailed the first of July reads the kilowatt hours (kwh) used from May 25th to June 25th.
Late Payment Notices
As a courtesy to our members, we provide notifications if your bill is past due, to keep you from becoming behind on your payments and disconnected. Remember, these are courtesy, failure to receive notice, does not relieve your obligation to pay the bill.
First Notice: A courtesy letter will be mailed to you if payment has not been received by the last week of the month. You will receive a courtesy letter after the 25th, the week after it is considered late.
Second Notice: An automated courtesy phone call typically goes out to the primary phone number on the account the week before disconnect for non-payment.
It is important you keep your contact information current so these important notices reach you!