Lane-Scott Electric follows special cold weather disconnect procedures for residential customers during the time period November 15 through March 15. The guidelines below have been established to protect not only you, the electric member, but your cooperative as well.
No residential electric service disconnections will be made when the Dodge City National Weather Service forecasts that the temperature will drop below 35 degrees or will be in the mid-30’s or colder within the following 48-hour time period.
You must inform Lane-Scott of your inability to pay the bill in full and set up a payment arrangement.
It is a misconception by some that when the Cold Weather Rule is in effect, electric bills can be ignored and the cooperative will not disconnect service. This is not true. The cooperative can and will disconnect for non-payment if certain criteria are not met. Lane-Scott reserves the right to disconnect between 8 a.m. and 5 p.m. M-F when the weather is at or above 35 degrees and forecasted to stay that way for 24 hours.
If a member receives assistance from a third party, such as LIEAP assistance, the customer is encouraged to renegotiate their payment arrangement.
Cold Weather Rule payment arrangements are only available November 15th through March 15th.
- You must first inform Lane-Scott Electric of the inability to pay your bill in full by calling the Lane-Scott billing department at 620-397-5327 or 800-407-2217.
- When a member initially establishes a Cold Weather Rule payment arrangement, the following payments must be made:
- An initial payment of 1/12th of the overdue amount of the bill
- 1/12th of the current bill
- All past disconnect fees if service has already been disconnected for non-payment
- 1/12th of the applicable deposit
- The payment arrangement plan must be paid in full in less than a 12-month time
- Must pay future bills in full while paying off the overdue amount
- In the event the member fails to meet their payment plan, the customer must cure the default to remain in the payment plan.
If at any time you are not able to meet the conditions of your plan, contact Lane-Scott Electric’s billing department immediately
If a member receives assistance from a 3rd party, such as LIEAP assistance, the customer is encouraged to renegotiate their payment arrangement.
In the event a default on a Cold Weather Rule payment arrangement as occurred, Lane-Scott Electric will call the member's phone number on record 24 hours in advance of disconnection of service.
Lane-Scott Electric will check the Dodge City National Weather Service forecast temperatures on the day of disconnect. If temperatures are to remain above 35 degrees for 48 hours, disconnection will occur.
If the forecast indicates temperature will fall below 35 degrees, service will remain on and Lane-Scott will wait for a new 48-hour window