Unlike most other products or services, you pay for electricity after you have used it.
Payments are due upon receipt and must be received in the Cooperative office by the due date (25th of the month).
Late Payment Notices
As a courtesy we will notify you of your late bill.
First Notice: A courtesy letter will be mailed to you if payment has not been received by the last week of the month. For example, a bill received the first of December is due no later than December 25th. The letter will be mailed after the 25th.
Failure to receive "Notice" does not relieve the obligation to pay the bill.
Members using our SmartHub member website or app will also receive an e-mail reminder.
Delinquent Bills
All delinquent bills for which payment has not been received before the disconnection date shall be subject to the provisions of Lane-Scott Electric's disconnection policies.
The disconnect date is ten (10) business days from the due date. If your account is disconnected for non-payment, you must pay the past and current amount due as well as an additional $50 reconnect fee. If a Lane-Scott Electric Cooperative employee must make a field reconnect at the meter, the fee is $240 and after hours is $265. Fees are unnegotiable.
We Are Here to Help You
If you find yourself in a situation where you are unable to pay your electricity bill. Call us prior before the disconnection date, and we will help you the best we can. In a calendar year, members will be given up to 3 payment arrangements. ARRANGEMENTS MUST BE MADE DIRECTLY WITH OUR BILLING DEPARTMENT PRIOR TO THE DISCONNECT DATE, M-F 8 a.m. - 5 p.m. at (620) 397-5327 or (800) 407-2217.
